Super Low 26% Fee, More Hours With Greater Support
Experienced Care Managers, Friendly Local Staff
Specialised Home Care Packages, Only Pay For Services You Choose
Fully Transparent, No Hidden
or Exit Costs
REDUCE the burden of choosing an Aged Care Provider

Want to stay in your home longer?

Getting home care doesn’t have to be complicated, embarrassing or stressful. Let us manage everything for you with the best quality local home support services for your individual needs.

Why Choose Trilogy as your Home Care Package Provider?

We offer a friendly team of affordable and highly trained staff - LOCAL TO YOU!
We work together with you to choose consistent care workers to meet your specific care needs.
Fully transparent fees structure with a 26% flat low rate and 100% NO hidden or exit fees.
Scroll down and take a look at some of the amazing services we offer.

Domestic Assistance

Let us make it easier to manage your everyday life by keeping your home clean, tidy and safe.

Home & Garden

A helping hand to keep your home safe & maintained.

Social Support

Keeping you healthy & socially active.

Personal Care

A compassionate and personal approach.

Want to stay in your home longer?

How to get started with an application for a Home Care Package.
Register on My Aged Care. You will be referred to an Aged Care Assessment Services (ACAS) team to evaluate your needs for funded support at home.
If eligible, you will be informed by letter on your approved level of funding. You will go into a national queue until a suitable package is available.
While waiting for your package, research and find an approved service provider that best suits your needs and individual circumstances.
Once your package becomes available, you have up to 56 days to enter into a service agreement with your chosen service provider.
Service Begins
If you have chosen Trilogy Care, one of our Care Advisers will meet with you to develop a care plan that helps you get the most value from your package.

Praise from our customer

The 10 Must Know Steps

to understanding Home Care Packages

Are you just starting to look at home care packages or are you looking to switch providers?

We have created a FREE and easy to read Trilogy Aged Care guide that explains everything you need to know.

Whether you are a consumer able to self-manage alone, or a consumer who may need the extra help managing your plan, contact Trilogy Aged Care for the absolute best value home care service in Australia.

Home Care Packages FAQs

We want you to get the maximum benefit from your Home Care Package funding. That’s why we generally there is a large difference in the fees we charge.

Unlike traditional Providers who can often take up to 50% of your package funds, we keep it simple and charge one low flat fee of 26%, and that’s it, no more to pay.

This provides our Home Care Package holders with more funds left in their package for much needed care and support services.

That’s why we don’t charge our clients extra fees such as a set-up fee, an exit fee, a daily care fee, surcharges for making phone calls, surcharges for choosing support workers of your choice and more. These are fees that Providers will often choose to avoid mentioning, so it’s really important to ask about them. We are about complete transparency.

Our one low 26% flat fee leaves you with maximum funds to spend on the care you want and need.

It’s all about value for money and this is what we provide.

To apply for a Home Care Package, you need to call My Aged Care on 1800 200 422 and ask for an assessment. During the initial call you will be asked a series of questions over the phone to determine if you will proceed to the next step in the process which is an in-person assessment from the Aged Care Assessment Team (ACAT).

To find out if you are eligible for a Home Care Package you will need to do assessment with My Aged Care. During the assessment process there will be a range of things looked at to ensure you receive the care and support you need. This includes:

  1. Your age – to be eligible you need to be an older Australian (generally 65 years or older) or a younger person with an ageing related illness (like early onset dementia).
  2. Your living arrangements and the support you currently receive from family and friends.
  3. What help or support you may require in order to continue living independently.
  4. What are the different Home Care Package Levels?

There are four levels of Home Care Packages for different support and care needs:

  • Level 1 – for basic care needs
  • Level 2 – for low-level care needs
  • Level 3 – for intermediate care needs
  • Level 4 – for high-level care needs

Each month you will receive something called a Monthly Activity Statement.

This statement will list the amount of your funds that were spent, and what they were spent on each month. It will also include your incoming funds and the remaining balance.

We would definitely recommend asking the Providers you are considering, for an example of their Monthly Activity Statement to make sure that you are able to easily understand it.

When you accept your Home Care Package the money will not be sent directly to you.

Every month the Government will send your chosen Approved Provider your monthly amount of funding.

Instead of being paid in a lump sum for the year, your Provider will receive it as a monthly payment. Additionally, if you are eligible for a Home Care Package supplement this will be paid in addition to your basic subsidy.

You have 56 days from the day you get assigned your Home Care Package to choose a Provider. If you have difficulty finding an approved Home Care Package Provider and have not entered into a Home Care Agreement within the 56 days, or need more time to make a decision, you can call My Aged Care on 1800 200 422. They can grant you an extension of a further 28 days. If you haven’t chosen a Provider in the allotted time you will lose your Home Care Package and it will be given to the next person waiting in the national queue.

Ready to Start your Home Care Journey now?

For a complimentary, no obligation consultation call, please contact one of our dedicated Trilogy Aged Care experts today, we look forward to helping you determine what Care Package is right for you!

© 2024 Trilogy Aged Care