We want you to get the maximum benefit from your Home Care Package funding. That’s why we generally there is a large difference in the fees we charge.

Unlike traditional Providers who can often take up to 50% of your package funds, we keep it simple and charge one low flat fee of 26%, and that’s it, no more to pay.

This provides our Home Care Package holders with more funds left in their package for much needed care and support services.

That’s why we don’t charge our clients extra fees such as a set-up fee, an exit fee, a daily care fee, surcharges for making phone calls, surcharges for choosing support workers of your choice and more. These are fees that Providers will often choose to avoid mentioning, so it’s really important to ask about them. We are about complete transparency.

Our one low 26% flat fee leaves you with maximum funds to spend on the care you want and need.

It’s all about value for money and this is what we provide.

To apply for a Home Care Package, you need to call My Aged Care on 1800 200 422 and ask for an assessment. During the initial call you will be asked a series of questions over the phone to determine if you will proceed to the next step in the process which is an in-person assessment from the Aged Care Assessment Team (ACAT).

To find out if you are eligible for a Home Care Package you will need to do assessment with My Aged Care. During the assessment process there will be a range of things looked at to ensure you receive the care and support you need. This includes:

1. Your age – to be eligible you need to be an older Australian (generally 65 years or older) or a younger person with an ageing related illness (like early onset dementia).
2. Your living arrangements and the support you currently receive from family and friends.
3. What help or support you may require in order to continue living independently.
4. What are the different Home Care Package Levels?

There are four levels of Home Care Packages for different support and care needs:

• Level 1 – for basic care needs
• Level 2 – for low-level care needs
• Level 3 – for intermediate care needs
• Level 4 – for high-level care needs

Each month you will receive something called a Monthly Activity Statement.

This statement will list the amount of your funds that were spent, and what they were spent on each month. It will also include your incoming funds and the remaining balance.

We would definitely recommend asking the Providers you are considering, for an example of their Monthly Activity Statement to make sure that you are able to easily understand it.

When you accept your Home Care Package the money will not be sent directly to you.

Every month the Government will send your chosen Approved Provider your monthly amount of funding.

Instead of being paid in a lump sum for the year, your Provider will receive it as a monthly payment. Additionally, if you are eligible for a Home Care Package supplement this will be paid in addition to your basic subsidy.

You have 56 days from the day you get assigned your Home Care Package to choose a Provider. If you have difficulty finding an approved Home Care Package Provider and have not entered into a Home Care Agreement within the 56 days, or need more time to make a decision, you can call My Aged Care on 1800 200 422. They can grant you an extension of a further 28 days. If you haven’t chosen a Provider in the allotted time you will lose your Home Care Package and it will be given to the next person waiting in the national queue.