Trilogy Aged Care
Trilogy Aged Care
FAQ

What is a Referral Code?

A Referral Code is a unique number (1- number) that you receive when you are assigned a Home Care Package.

When you get your Referral Code you will need to give it to your chosen Provider so they are able to trigger your funding. It will also allow your Provider to access the details from your ACAT/ACAS assessment and ensure that they are the best fit for your specific care needs.

We ask for your Referral Code prior to accepting you because we believe it’s important to know your unique situation and care needs to ensure that we are able to cater to them.

A Provider can use your Referral Code to view your documents without accepting you as a client. We won’t accept your code until we are sure we are the right solution for you, and you are keen to come onboard with us.

Your Referral Code is a unique code. Whether you have just received your Home Care Package or have been with another Provider and are wanting to switch, you will need a code. But depending on your situation, the way you access it will be different.If you have a new Home Care

Package you can find your Referral Code on the letter you received from My Aged Care assigning you your package. If you can’t find your letter, you can call My Aged Care on 1800 200 422 and simply ask for them for it.

Whereas, if you’re switching Providers, you will need to get your code reactivated. This is because when you signed with your previous Provider they would have activated your code. Luckily, it’s super easy to get your code reactivated. All you have to do is call My Aged Care on 1800 200 422 and ask them to do it.


Related FAQs

What is a Budget?

Read More

Once I choose a Provider, do I have to stay with them?

Read More

What is a Provider? Is there a difference between an ‘Approved Provider’ and a ‘Service Provider’?

Read More

How does the payment of a Home Care Package work?

Read More
View all FAQs
Subscribe to our mailing list
Keep up to date with our news and updates
© 2024. Website made with care by Clutch Digital.
envelope-oclosemap-markerphonebarsangle-double-downdot-circle-o linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram