How do I get Assessed for a Home Care Package (HCP)?

To find out if you are eligible for a Home Care Package, you will need to call My Aged Care and request a free assessment. This assessment will be based on your physical and cognitive needs and the type and quantity of support you require to continue living safely at home.

If you have already been assessed for a Home Care Package but are waiting for your funding to come through, there are things you can do while waiting as it can sometimes feel like a long and frustrating process.

To ensure you can stay happy and healthy at home it’s important to continue to explore your options and do your research until you get assigned your Home Care Package.

Here are some things to consider while you’re waiting:

Once you’ve received your letter from My Aged Care with your Referral Code you will be required to choose a Home Care Package Provider to host your Package. 

Choosing the best Provider for your unique situation and care needs is one of the most important decisions you can make in your Home Care Package journey. Here are some questions you should keep in mind when you’re searching for the best Provider for you. We’ve filled out our answers to get you started.

Prior to your Sign-up, you will give the Provider of your choice Your Referral Code. This is a unique number (1- number) that you receive when you are assigned a Home Care Package. This code allows the Provider of your choice to access your ACAT/ACAS assessment which contains important details about your situation and your unique requirements. This code is also important as your chosen Provider will use it in order to trigger your Home Care Package funding on your behalf.

Once you’ve chosen your Provider, you can set up a time to complete your sign up with them. During your sign up, you will discuss your care needs, what type of services you would like your funding to be used for and complete your sign-up documentation.

Your Case Manager will help you find the best care and services for your unique care needs. The idea is to find the care and support services that will keep you safe, happy and healthy at home. The types of services you receive will be dependent on your care requirements and outlined in your Care Plan and Individualised Budget that you will create with your chosen Home Care Package Provider.

Now you’re all set, it’s time to receive the care and services you need.

We make it simple for clients to switch to Trilogy Aged Care. We coordinate the process with your previous provider to ensure the transfer goes smoothly and no hassle for you. If you would like to keep your current care workers we will do our best to make that happen.