Trilogy Aged Care
Trilogy Aged Care
FAQ

What’s the process for switching over to Trilogy Aged Care Packages?

Switching to Trilogy Aged Care Packages is simple! Here’s what to do:

STEP 1
Give us a call and one of our friendly and helpful Care Specialists will discuss your situation with you and help decide if the move is the right decision for you.

If you decide to transfer your package to Trilogy Aged Care Packages, it’s super easy to do so. You just need to give My Aged Care a call on 1800 200 422 and ask for your Referral Code to be reactivated. We will need your Referral Code in order to access your documents to ensure the sign up is as efficient as possible.

STEP 2
Decided to make the move to Trilogy Aged Care Packages? We will organise a time for a sign-up to get the ball rolling. This is when we will get all the necessary transfer and sign-up documents organised so we can get your care services started for you as soon as possible. We are experts at ensuring that this is a seamless process.

STEP 3

Now it’s time to kick back and relax. In the meantime, we will speak to your previous Provider and organise a date for your funds transfer and also ensure there’s no gap in your care services.

And that’s it! You are ready to go. Our team are super experienced with helping Home Care Package holders switch to a better solution. With our specialised support, we will ensure you have no worries.


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How do I find out if I am eligible for a Home Care Package?

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How do I know how many funds I have available in my package?

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What is a Provider? Is there a difference between an ‘Approved Provider’ and a ‘Service Provider’?

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