Trilogy Aged Care
Trilogy Aged Care
FAQ

When will I receive my Home Care Package?

After your assessment you will receive a letter from My Aged Care letting you know the outcome of your assessment. If you are eligible for support you will be approved for a specific level (1,2,3 or 4) and placed in the national queue to wait for a package to be assigned to you.

It can often take up to 18 months to be assigned a Home Care Package.

When you are assigned your package, you will receive another letter indicating your assigned level and an individual referral code. At this time, you’ll need to choose your Home Care Package Provider.

Please note that you may be offered a lower-level package while you are waiting for your higher-level package to become available. Accepting the lower-level package will have no impact on your assignment for a higher level.


Related FAQs

So What is the ‘Income Tested Fee’?

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If I decide to leave my Home Care Package, what happens with the unspent funds including those held in contingency?

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What is a Care Plan?

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What’s the difference between a Home Care Package and the Commonwealth Home Support Programme?

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